![]() With demand for contactless services here to stay, Lowe’s latest investment in self-service lockers is another feather in its cap. These capabilities include online-delivery scheduling and order tracking, a customized homepage, simplified search and navigation as well as enhanced online product offering to boost customer experience. Moreover, the company is focusing on accelerating front-end work and drive customer-facing capabilities. This drove online penetration to 8% of sales. Markedly, sales at increased 135% in second-quarter fiscal 2020, as the company’s pro and DIY customers increasingly shopped online. We note that the company has been building upon its in-store technology and delivery network over the past 18 months to support elevated DIY and Pro customer demand. In this context, the migration of to the cloud as well as the roll out curbside pickup aided sustaining online growth. When shopping preferences began witnessing a major shift with the onset of the pandemic, Lowe's accelerated its efforts to expand digital offerings. Well, Lowe’s has been investing toward boosting its omni-channel operations for a while now. Hence, the popularity and widespread usage of contactless retail services are likely to continue in the forthcoming periods. consumers stated that they are currently using Buy Online Pickup In Store services and will continue using it when the pandemic subsides. Notably, Parcel Pending is a leading package solutions provider in the United States.Īccording to a study conducted by McKinsey & Company, as many as 60% of U.S. For providing the retail locker solution, Lowe’s is working with Parcel Pending by Quadient. In fact, customers can now collect their online orders from the self-service lockers from store locations including Charlotte, Philadelphia and the tri-state area of New York, New Jersey and Connecticut. The company expects to install these innovative lockers in most metro cities by Thanksgiving. The system will eliminate checkout time and allow fast movement in and out of the store during the busy holiday season. The customer can scan the barcode at the lockers using their smartphone and thereby complete the transaction. Once an associate stages an online order, the customer receives an automated email notification that contains a one-time user barcode. This digital experience relies on electronic technology embedded in the lockers that generate a scannable barcode as soon as an order is ready for pickup. ![]() Lowe’s self-service pickup lockers will be installed at more than 1,700 stores and will enable customers to collect their same-day orders safely and at their own convenience. Lockers to Better Cater Contactless Deliveries This popular home improvement company announced plans to add Buy Online Pickup in Store self-service lockers across all U.S. LOW are undertaking efforts to make their contactless services accessible and stay ahead in this digital upsurge game. Markedly, contactless delivery services are receiving importance, reaching a whole new high amid the pandemic. The coronavirus pandemic has made hygiene and social distancing practices imperative, a trend that has further boosted online shopping habits.
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